FAQ
FREQUENTLY ASKED QUESTIONS (FAQS)
How is Gobeautyonline.com different from other sites?
Unlike most online retailers out there, we are customers focused and work hard to serve you with the best deals. We can guarantee you quality products, swift delivery, and lowest prices.
Where do you provide shipping to?
We provide shipping to all of USA, Canada, Australia, New Zealand, and most of European Union countries such as Germany, and UK and Asia.
How long does it take to receive my products?
We process and ship most of our orders within 24 hours. Delivery time will be different depending on where you are, more than 85% of the orders arrive within 7-14 Business days. Due to high demand, our carrier may take longer than the estimated delivery time to deliver our items to you. Additional delays may occur due to weather conditions, holidays etc. Please check Shipping FAQ more details.
I'd like to cancel my order.
You can do so at any time before shipping is out within *24hours by emailing us at hello@gobeautyonline.com along with your order number and intent to cancel. We'll promptly refund you in full.
I made a mistake on my order, how do I fix it?
If your order hasn't yet shipped, please email us directly at hello@gobeautyonline.com
How can I get help with my order?
You can reach us by clicking the Contact Us button located at the bottom of this page, or by emailing us at hello@gobeautyonline.com
What method of payments are accepted? Is it secure?
Accepts PayPal and all major credit cards as secure payment methods. The checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, our store has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club.
How do you ensure the quality of your product?
At Gobeautyonline.com, we have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.
How to order?
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.
How can I track my order?
An email will be sent to you within 48 hours from the time of your purchase. If you did not receive it, you can check if it is in the spam/junk folder. There should be a tracking number inside the email together with the courier used to deliver your package, please go to the courier's website and enter the tracking number to track your order. If the email was not sent, you can send us an email at hello@gobeautyonline.com with your order number/ details, and we will double check your order and send you the tracking number.
When will I receive my order confirmation or tracking email?
If you do not receive an order confirmation or tracking about your order, it's likely they were marked as spam or you have mistyped your email address. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add our emails to your safe list. You can also send us an email at hello@gobeautyonline.com with your order number/ details and we will check for you.
Shipping has been paid on my order, but then the package arrived and I had to pay Tax or Custom Charges to receive it.
Our shipping cost does not include import or customs taxes. This is a common occurrence for international orders and unfortunately, we have no control over them. If the customer's country or region charges fees like import tariff, value added tax, customs handling fees, etc, the customer will have to bear the charge(s). The fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility in such circumstances. We do not issue any proof of export documents, such as proof of country of origin, or export visas.
How to apply a discount code?
When you use the discount code, you should enter your code in the discount code text box, which is located at the right side of the checkout page.
If you are placing the order on your mobile phone, the discount box is in the order summary.
You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code. You will see whether the code is successfully applied after the button is pressed.
NEED MORE HELP with your order or other enquiries ?
Email Us at hello@gobeautyonline.com